TERMS & CONDITIONS


  1. Object

The purpose of these TERMS & CONDITIONS is to define the rights and obligations of iAUDIO STORE EURL (the company offering products for sale on the Website it operates: www.iaudiostore.fr) and its Customers (physical consumers and Professionals) in connection with the sale of products through the Website www.www.iaudiostore.fr (hereafter the Site). The www.iaudiostore.fr site is the property of iAUDIO STORE EURL, whose registered office is located at 2 Allée Francisco de Goya, Apartment 23, 33270 FLOIRAC ( Registration Number R.C.S. Bordeaux 824 897 664 and with the EU VAT number FR01824897664).
  1. Scope of application

These TERMS & CONDITIONS apply only to orders placed on the Website www.iaudiostore.fr of products delivered and invoiced in France Métropolitaine, DOM-TOM, Belgium and abroad if applicable. The Conditions applicable are those in effect on the Site at the time of placing the order. IAUDIO STORE reserves the right to modify the present TERMS & CONDITIONS at any time, without prior notice, the modifications being applicable to all orders subsequent to these modifications. Any order of products through the Site implies the unreserved acceptance by the Customer of these General Conditions of Sale. Consequently, any order placed by the Customer can be definitively validated only after express acceptance, without restrictions or reservations, of these General Conditions of Sale. In accordance with the provisions of article 1369-1 of the Civil Code, these General Terms and Conditions of Sale may be retained by any person visiting the Site by means of a computerized record and may also be reproduced by the Customer, Their printing. For Non-Consuming Customers, these General Terms and Conditions (GTC) constitute the basis of commercial negotiation. They take precedence over the purchasing conditions. Any contrary condition opposed by the Customer will, therefore, be unenforceable to iAUDIO STORE, whatever the moment at which it may have been brought to its knowledge. The fact that iAUDIO STORE does not avail itself at any time of any of the present General Terms and Conditions of Sale shall not be construed as waiving the right to claim any of these conditions at a later date. The company iAUDIO STORE, owner of the website www.iaudiostore.fr, is led to propose contests games to its customers on its website. A detailed Regulation specifying the conditions of participation will be specified within each competition and presented on the website www.iaudiostore.fr. The validation of these general conditions of sale implies the unreserved acceptance of participation in the contests and the agreement by the Participant of the Regulation in its entirety. These general conditions are not exclusive of the French legal provisions applicable, where applicable, to the contests and lotteries. The Contest Rules and Regulations are governed by French law and any dispute relating to them is subject to the exclusive jurisdiction of the court of the registered office.

  1. The order

3.1- Ability to order:

Est Consumer customer, under these General Conditions of Sale, any natural person, at least 18 years of age, who acts for purposes that are not part of his commercial, industrial, craft or liberal business and have Of the legal capacity to place an order on the Site. Consequently, the individual customer guarantees to have the full legal capacity to proceed to the order on the Site and to adhere to these General Conditions of Sale.

3.2- How to place an order:

Prior to the first order, the Customer agrees to create a Client account on the Site by supplying certain information allowing the management of the order and the delivery, and in particular his name and first name, his postal address or addresses, his e-mail address necessary to The confirmation of the order, his phone number (s). All the information of a Client is protected by a personal password entered by the Customer himself and can be modified by himself alone. For any order for professional use, Clients must create a professional account and, in addition to the above information, provide the intra-Community VAT number and the SIRET number if applicable. When ordering, the Customer is required to verify the accuracy of the above information and, if necessary, to correct it. This personal information can be modified at any time by the Client. The cost of use for the Customer to place an order on the site www.iaudiostore.fr is its cost of connection to the internet. The Customer places his order according to the process in force on the Site www.iaudiostore.fr. This process can be schematized as follows:
  • The Customer creates a "customer account" as part of a first order and saves his / her data for the purpose of ordering or connecting via his existing customer account;
  • The Customer selects the different Products he wishes to order. The customer has the possibility, before the definitive validation of his order, to correct or modify these. IAUDIO STORE can not be held liable for errors of seizure by the Customer, nor of their possible consequences and in particular delays or errors of delivery. In this case, the expenses incurred by a possible redirection will be borne by the Customer;
  • The Customer takes note of the General Terms and Conditions of Sale and accepts the terms thereof;
  • The Customer shall pay in accordance with the terms set out in Article 7 below; The data recorded by iAUDIO STORE constitute proof of the nature, content and date of the order;
  • The Customer definitively validates his / her order by clicking on the "Pay my order" button, which is a commitment to payment;
  • The Customer then receives by e-mail a confirmation of his order containing all the data of the order and specifying the conditions of shipment and the methods of retractation of his order.

3.3- Processing - Order modification:

3.3.1- For Customers who are physical consumers:

Except for the right of retraction exercised by the Client, any confirmed order constitutes a firm and definitive sale. Consequently, any request for modification made by the Customer is subject to the written acceptance of iAUDIO STORE. On its own initiative, iAUDIO STORE may make changes to the product ordered which are linked to the technical development provided for in article R132-2-1 of the Consumer Code. In accordance with the provisions of Article L 122-1 of the Consumer Code, iAUDIO STORE reserves the right to refuse any Order for legitimate reasons, in particular in the event of payment problems, delivery problems due to incomplete information and/or inaccurate provided by the Customer, orders abnormally high compared to orders usually placed by Customers or orders passed in bad faith. IAUDIO Store reserves the right to ask the Client for proof of identity and domicile (Telecom invoice...), when the amount or the content of the order justifies it. In this case, the Customer will be informed by E-mail as soon as possible and will also have the possibility to cancel his order.

3.3.2- For Professional Customers:

Any confirmed order constitutes a closed and definitive sale. Consequently, any request for modification made by the Customer is subject to the written acceptance of iAUDIO STORE. Taking into account the cancellation, after agreement of iAUDIO STORE, may give rise to an indemnity set at 10% of the amount T.T.C. of the order and the acquisition of the installments paid. Orders registered with carriage on site (without delivery) are no longer cancellable after 15 days after they have been made available.
  1. Products and services

IAUDIO STORE describes on the Site www.iaudiostore.fr the essential characteristics of the products and services offered for sale. Product offers are valid as long as they appear on the Site www.iaudiostore.fr. For technical reasons the actual characteristics of the products may sometimes differ slightly, particularly in terms of color, from those visible on the photographs presented on the Site. For more information on the technical characteristics of the products, a link to the manufacturer's website can be displayed at the bottom of the product sheet on the site. The Customer is invited to read the instructions for use or any other information attached to the product or on the product or its packaging, including information related to, possible safety precautions, conditions and restrictions of use, maintenance.
  1. Product availability

Products are offered for sale over defined periods and delivered within the limit of available stocks. In case of unavailability of the products ordered, an average supply period is indicated on the product sheets, the offers being valid subject to availability at our suppliers. In the event of ordering an unavailable product, iAUDIO STORE will inform the customer by E-mail or through the customer account on the www.iaudiostore.fr website, as soon as the unavailability is known and when the product(s) will be available. The Customer may cancel all or part of his order or accept a product of equivalent quality and price offered by iAUDIO STORE. In the event of a definitive unavailability of one or more ordered products, refusal of the customer to wait for the availability of the product(s), refusal of the customer for a replacement product, the Customer's bank account will only be debited for the amount of goods or services ordered and shipped, as well as the amount of shipping costs related to delivery. In the event that the customer's account has been previously debited from the entire amount of the initial order, a refund equivalent to the amount of undelivered products and associated shipping costs would be made within 30 days from the unavailability of the product, or the customer's refusal of the replacement product, or the cancellation of the order by the customer.
  1. The price and shipping cost

The selling prices displayed on the Site are in Euros, all taxes included (VAT included). The selling price does not include the shipping costs to the Customer, in addition to the price of the product displayed on the site. All orders will be invoiced including all taxes (VAT included). However, orders for DOM-TOM are invoiced without taxes (VAT Excluded). For orders outside the European Union and in the French overseas departments and territories, customs duties, duties and other taxes may be claimed by the customs authorities or carriers. These fees will be paid by the Customer. IAUDIO STORE reserves the right to change product prices at any time. In case of a price change after the order, the products will be invoiced to the Customer on the basis of the prices in force at the time of the validation of the order. The shipping costs calculated according to the nature of the items ordered and the selected carrier are specified in the Customer's cart at the end of the selection of the different products and are recalled in the summary of the order preceding the validation. Some products may benefit from a "free shipping" offer. The port is then offered only for a shipment to Metropolitan France and by the lowest cost carrier for the delivery of said products (unless otherwise indicated on the site). If other products are shipped at the same time, the weight of products benefiting from the "free shipping" offer will not be taken into account in the calculation of the shipping costs. The total cost of the order, including shipping costs, will be communicated to the Customer when he/she logs on to the Site before he or she validates his/her order.
  1. Payment of orders

7.1- Modalities/Validation of Payment:

7.1.1- Security of the transaction:

In order to secure the transactions made on the website www.iaudiostore.fr and to combat credit card fraud, the information transmitted in relation to the Customer's order is analyzed automatically by the company STRIPE in order to determine a maximum level of reliability. This is why iAUDIO STORE may ask the Customer, by e-mail, to justify his identity and his domicile, in order to protect him from fraudulent transactions. iAUDIO STORE guarantees in this way a better security, by ensuring that the Client is the owner of the bank card used. In the case of orders by check or transfer, a proof corresponding to the addresses of the order and the bearer of the check may also be requested from the Customer, always in order to guarantee a maximum security of transaction. iAUDIO STORE reserves the right to ask the Customer for a check or bank transfer in the context of validation and processing of his order to ensure the quality and safety of the delivery of his package.

7.1.2- Payment by credit card (Carte Bleue, Visa, Eurocard, Mastercard accepted in France) :

Without prejudice to the Customer's physical consumer, to exercise his right of withdrawal or cancellation of the order under the conditions provided for in these General Conditions of Sale, the payment order made by Credit Card can not be canceled. The account attached to the credit card used by the Customer will be debited at the time of preparation for dispatch of the Order or the changeover to the shop service of the Order for the components to be assembled and/or installed (if the Client has Chosen this option). The Customer warrants to iAUDIO STORE that he is the holder of the bank card used for the payment of the order and that he has sufficient funds to fully cover the payment of his order. The company STRIPE is the recipient on behalf of iAUDIO STORE of the data related to the order. The non-transmission of the data in relation to the command prevents the realization and analysis of the transaction. In addition, iAUDIO STORE uses the secure payment systems (protocol 3D SECURE.) of the company STRIPE and its server of encashment. During the transaction of settlement by credit card, the Client will be directly and automatically connected to the server of the company STRIPE. The Customer's bank data, protected by SSL encryption, will not transit, and will not be stored by iAUDIO STORE's computer systems. When the payment transaction is processed by the 3D SECURE protocol, the customer's banking institution checks the identity of the cardholder before validating the transaction. This service is offered to the Client by its credit institution. The authentication process to be followed is specific to each bank (date of birth, code received by sms, by email...), so the Client is asked to check the functioning of his bank card with this system by taking advice from its bank. If it is impossible to validate the authentication process or three authentication failures, the system will redirect the Client to another means of payment. At the end of the transaction, a certificate of payment is issued by the company STRIPE after registration of the bank information. It is the Client's responsibility to retain this certificate as proof of the transaction entered. In the event of an impossibility of debiting the sums due in payment of the order, for whatever reason, the process of purchase on the Site will be canceled.

7.1.3- Payment by Paypal:

The validation of the order by PayPal is worth mandate to pay the price including all taxes of the order. The Customer's account will be debited at the time of the preparation for dispatch of the Order or the switching to the shop service of the Order for the components to be assembled and/or installed (if the Customer has chosen this option).

7.1.4- Payment by check (only in France):

Payment by check is inaccessible as part of a first order. IAUDIO STORE also reserves the right to request payment by bank transfer. - The check must be made out to the order of EURL iAUDIO STORE, in payment of the amount inclusive of the order, including postage, on the back of which is noted the order number and sent to the following address Enclosing proof of identity and/or proof of address and details of the order):


EURL iAUDIO STORE
2 Allée Francisco de Goya n.23
33270 FLOIRAC - FRANCE


 The order will be processed only after receipt of payment. If the order payment has not been received within 10 days from the date of the order, the order will be canceled.

7.1.5- Payment by Bank Transfer (only in Europeen Union):

The customer opts for this method of payment on the payment form when validating the order, the banking information to make the transfer are communicated on the payment form at the time of registration of the Order and are recalled in the mail Confirmation of the order. The order will be processed only after receipt of payment. If the order payment has not been received within 10 days from the date of the order, the order will be canceled.

7.2- Billing/Payment retard

A detailed invoice is available and can be downloaded on your personal space in the "My orders" section as soon as your package is shipped. The prices applied are those applied at the time of the order within the limit of available stocks and subject to typographical error or modification of the French VAT rate. Any change in this rate would then be reflected immediately on the selling prices.

7.2.1- For Professional Clients:

Terms of Payment: Unless expressly agreed otherwise, invoices issued by iAUDIO STORE are settled at the moment of the order. In the case of deferred or future payment, a payment, within the meaning of this Article, is not merely the remittance of a commercial instrument or check, which involves an obligation to pay but settlement at the agreed maturity . At every moment of trade, iAUDIO STORE reserves the right to demand financial guarantees. Delay/failure to pay: In the event of late payment, iAUDIO STORE may suspend all outstanding orders, without prejudice to any other course of action. Unpaid invoices at maturity shall be increased by right and without prior notice up to three times the legal interest rate, in addition to a fixed indemnity equal to 10% of the invoiced principal, as a non-reducible penal clause within the meaning Of article 1129 of the Civil Code, without prejudice to any other costs, indemnities and damages provided for in articles 1147, 1153, 1154 of the Civil Code and 700 of the new Code of Civil Procedure and the indemnity for Recovery amounting to EUR 40. In addition, the sale will be canceled as of right if it seems to iAUDIO STORE that it can request, in summary proceedings, the return of the products and initiate any useful legal action for the purpose of obtaining compensation for its entire damage. The resolution will affect not only the order in question but also all unpaid orders, whether delivered or in the course of delivery and whether or not their payment is due. Similarly, when the payment is staggered, the non-payment of a single maturity will entail the immediate exigibility of all the debt without notice. In all the foregoing cases, sums due for other deliveries or for any other cause shall become immediately due if iAUDIO STORE does not opt ​​for the resolution of the corresponding orders. The Client shall reimburse all expenses incurred in the recovery of sums due, including the fees of departmental officers. Any delay in payment may result in the cancellation of commercial discounts granted by the Seller to the Customer under any Special Sale Conditions and/or Commercial Charters and any other document binding the parties. Under no circumstances may payments be suspended or compensated for without the prior written consent of iAUDIO STORE. Any partial payment will be charged first to the non-preferred portion of the receivable and then to the amounts with the earliest due date.

7.2.2- For Customers who are physical consumers:

Any payment after the payment date provided for in the transaction may give rise to the billing of late payment penalties without any prior notice being required. The rate of these penalties is equal to three times the legal interest rate. In the event of late payment, the acceptance of the package automatically leads to the application of late payment penalties, invoicing of administrative costs caused by the late recovery of the invoice, which may amount to € 70 excluding tax. Regardless of the level of the Customer (physical or professional), in the event of late payment, the invoicing of late penalties and administrative costs incurred does not exclude the possibility for iAUDIO STORE to claim additional damages . Finally, the buyer, whatever he may be, may never, on the grounds of a claim made by him, retain all or part of the sums due by him or make any compensation. In the event of litigation, iAUDIO STORE will be entitled to claim reimbursement from the purchaser of costs related to the prosecution.
  1. The delivery

8.1- Delivery Methods:

Subject to the stipulations below, the Customer will be delivered according to the modalities chosen by him and compatible with the order.

8.1.1- Home delivery :

The Customer will be delivered to the delivery address indicated by him at the time of the order registration. However, iAUDIO STORE reserves the right to refuse delivery in certain public places in the event that security of delivery is not ensured (hotels, schools, restaurants etc.). Indeed, it is impossible to guarantee the delivery by hand to the addressee of the parcel in these places. In this case, the delivery may be made pending at the post office at the Customer's choice. The Customer will be notified by iAUDIO STORE of the day of dispatch of the order. It is the Customer's responsibility to take all measures so that the order can be received. In the case of an order with a delivery address different from the billing address, iAUDIO STORE has the possibility to contact the person to receive the order. The carrier shall deliver the order to the Client himself or to the third party, a natural person designated by the Customer or to any authorized person, who has the authority to accept delivery of the order on behalf of the consignee (person at The same address as the Client or the Designated Third Party). The shipping costs will be borne by the Client under the conditions defined in article 6 hereof. When presenting the package (s) by the carrier, it is necessary to be present to allow delivery under the best possible conditions. The transport does not include the delivery to the floors which remains for the approval of the driver. In the event of failure of the first attempt at delivery, the Customer will have to contact iAUDIO STORE or its carrier within 48 hours to agree on a date of withdrawal of the order at the Carrier's premises at the Customer's expense. After this period, iAUDIO STORE will be entitled to cancel the order as a result of the Customer. The products ordered, not delivered and not withdrawn will be the subject of a return for failure of delivery attributable to the Customer. The costs related to the Customer's failure to deliver will be borne by the Customer, namely:
  • The cost of returning the product(s) not delivered by the Carrier is equivalent to the same price paid for the postage on the Order shipped;
  • If necessary, a processing fee of return to iAUDIO STORE is 25 € taxes excluded.
In the event of cancellation of the order by the Client, iAUDIO STORE will, within 14 (fourteen) days from the cancellation proceed to the refund of the price of the order, deducting the costs related to the failure of the delivery, unless the right of withdrawal by the Client has been implemented. The delivery is carried out against the signature of the Customer or the designated or authorized third party, carried on the delivery receipt and possibly on presentation of the necessary documents for the identification of the Customer or the designated addressee (ID card in particular).

8.1.2 Delivery Restrictions:

iAUDIO STORE reserves the right to refuse delivery in certain public places in the event that security of delivery is not provided (hotels, schools, restaurants etc.). Indeed, it is impossible to guarantee the delivery by hand to the addressee of the parcel in these places. In this case, the delivery may be made pending at the post office at the Customer's choice. IAUDIO STORE also reserves the right to modify the carrier selected by the customer to optimize the delivery of the order. The customer will then be informed by e-mail. Certain products, due to their bulk or weight, will not be deliverable outside of France. Other products, due to their composition incompatible with air transport, can not be delivered in DOM-TOM.

8.1.3- Withdrawal:

The Customer is informed of the availability of the parcels by e-mail at the Relay Point of his choice. The delivery is carried out against signature of the Customer or the third person designated in writing with iAUDIO STORE exclusively, carried on the receipt of delivery and on presentation of the necessary parts for the identification of the Client (ID card in particular).
  • Mondial Relay : The delivery in Mondial Relay is proposed for any sending in Metropolitan France (Monaco and Corsica included). Packages pending in relay points are made available for withdrawal for a period of 14 days at the times of the requested relay.
After the aforementioned delays in making parcels available, iAUDIO STORE will be entitled to cancel the order. The products ordered, not delivered and not withdrawn will be the subject of a return for failure of delivery attributable to the Customer. The costs related to the Customer's failure to deliver will be borne by the Customer, namely:
  • The cost of returning the product(s) not delivered by the Carrier is equivalent to the same price paid for the postage on the Order shipped;
  • If necessary, a processing fee of return to iAUDIO STORE is 25 € taxes excluded.
In the event of cancellation of the order by the Customer, iAUDIO STORE will, within 30 (thirty) days from the cancellation, refund the price of the order after deducting the expenses related to the order, Failure of the aforementioned delivery.

8.2- Delivery time:

8.2.2- Pre-shipment order processing times:

When all the ordered items are available in stock, the order processing time of an order (validation, payment and preparation) before shipment is about 1 working days for orders placed before 15:00 and 3 days after. This period is also valid for orders to be withdrawn at our withdrawal points (no stock on site). If an order involves a service (for example: assembly) then an additional average delay of one week is required once payment of the order has been made. When one or more items of the order are being procured, the logistics processing time of the order for its shipment will start as soon as the order is complete.

8.2.2- Post-shipment times:

Once the order has been shipped, the delivery time varies according to the selected carrier and the destination:

France Metropolitan (including Monaco and Corsica):
  • 1 day for Chronopost shipments in Metropolitan France (Monday to Saturday). Allow 24 to 48 extra hours for delivery in Corsica or Monaco.
  • 2 days for Colissimo shipments (delivery possible on Saturday), count 24 to 48 extra hours for a delivery in Corsica.
  • 3 to 4 days approximately for shipments relay parcels (count 24 to 48h extra for Corsica). Delivery from Tuesday to Saturday.
European Union
  • 2-4 days for Chronopost shipments
  • 4-6 days for Colissimo shipments
  • 3-6 days for Mondial Relay (only in Belgium, Luxembourg, Germany, Spain, UK, Austria, Italy, Portugal)
DOM/TOM :
  • 3 to 4 days around for Chronopost shipments (expect about 3 to 4 additional days for delivery to St Pierre et Miquelon).
  • 10 days approximately for shipments by Colissimo
Europe and Rest of the World:
Unless otherwise specified at the time of the order and accepted by the Customer upon validation of the order, the Products are delivered to the customer within the aforementioned deadlines necessary for processing and shipping the order. In the case of an order with products not in stock requiring a period of supply, the delivery will take place no later than 30 days after the conclusion and validation of the contract of sale.
8.2.2.1- For Customers Consumer Physical Persons:
In any case, in accordance with the provisions of article L216-2 of the Consumer Code, in case of delay of delivery of more than 7 days compared to the delivery time indicated at the conclusion of the contract, the Customer may cancel the order , By registered letter with acknowledgment of receipt, except in cases of force majeure.The provisions of article L216-2 of the Consumer Code do not apply in case of delay of delivery imputable to the Customer and in particular in the case where the Client or the third party designated by him would not be available to receive the delivery or in the event that the Customer does not proceed with the withdrawal of the order within the time limit. Similarly, the provisions of article L216-2 of the Consumer Code do not apply in case of delay related to an insurmountable and unforeseeable event due to a third party of the Contract which would tend to hinder, to delay or to prevent the delivery To the Customer of the products ordered.
8.2.2.2- For Professional Clients:
Deliveries are only made on the basis of availability and in the order in which orders are placed. IAUDIO STORE is authorized to make partial or complete deliveries. Delivery times are purely indicative. Exceeding the delivery deadline shall not give rise to damages, withholding or cancellation of orders in progress. However, after the 30 days after the date of delivery if the order has not been delivered, for any cause other than force majeure, the transaction can be resolved upon request from one or both parties. The Buyer can be refunded with exclusion of any other indemnity for damages. In case of delay of delivery behond the 30 days, attributable to the Professional Customer, iAUDIO STORE may consider that the order is canceled and the transaction was unilaterally terminated by the Customer. Any delays of delivery of more than 15 days attributable to the Professional Customer will be subject to penalties for delay, the amount of which is fixed at a flat rate of 10% of the total value of the products concerned, without prejudice to any other costs (transport, Including storage costs) and damages that iAUDIO STORE may claim.

8.3- Reception of the order/Transfer of risks:

8.3.1- For Customers as Physical Persons:
The transfer of the risks will take place at the time of delivery of the products to the Customer who will assume alone, after this delivery all risks (including loss, theft or deterioration) of the products delivered.Any risk of loss or damage to the goods is transferred to the Customer when the latter or a third party designated by him, other than the carrier proposed by iAUDIO STORE, is on possession of the property. When the Customer entrusts the delivery of the property to a carrier other than that offered by iAUDIO STORE, the risk of loss or damage to the property is transferred to the Customer upon delivery of the property by iAUDIO STORE to the designated carrier (article 216-4 of the Code of consumption). When delivering the order, the Customer or the third party designated or authorized, is required to verify and to check with precision the state and the conformity of the Products delivered to the order. If the Customer or the consignee of the Products will be opened in the presence of the carrier or operator of the Relay Point in order to verify the condition of the Product (s) s). In the event of an anomaly (missing, damaged or broken products in particular), the Customer must refuse the receipt of the Product and indicate on the delivery slip "refusal for damage". In the event of non-conformity of Products to the order found at the time of delivery, in order to allow the processing of the Customer's complaint as soon as possible, the Customer must issue all the relevant detailed reservations on the delivery receipt. Any claim relating to an apparent defect or damage to the delivery of a Product shall, in order to be valid vis-à-vis the carrier, be sent within 48 hours of receipt of the goods by e- Mail or registered mail addressed to the Customer Service of the Site. In the event of a refusal of the delivery for reasons mentioned above, the Client may request a new delivery or the cancellation of his order from iAUDIO STORE.

8.3.2-For Professional Clients:

The risks and perils of the transport (including loss, deterioration, spoliation, ...) are the responsibility of the Customer. In the event of damage or missing, it is the Customer's responsibility to make any necessary findings and to confirm its reservations. It is up to the Customer to provide all the justifications as to the reality of the defects or deficiencies found. Any product which has not been the subject of reservations by registered letter with AR within 3 days of its receipt from the carrier in accordance with Article L 133-3 of the Commercial Code and of which a copy will be sent simultaneously to IAUDIO STORE, shall be deemed to be compliant and shall be deemed to have been accepted by the Client, who shall there- fore be deprived of any recourse against iAUDIO STORE, in particular. IAUDIO STORE can not be held liable for any acts during transport, destruction, damage, loss or theft, even if it has chosen the carrier. In all cases, it will be the Customer's responsibility to provide any justification as to the actual defects or anomalies invoked. The Customer shall refrain from intervening on his own or from having a third party intervene to remedy these defects or anomalies; IAUDIO STORE is the only one authorized to carry out any useful findings and to remedy them if necessary. Any claims made by the Customer do not in any way authorize him to suspend, limit or refuse the payment. Any return of the Product must be the subject of a formal agreement between iAUDIO STORE and the Customer. Any Product returned without this agreement would be held at the disposal of the Client and would not give rise to the establishment of a credit. The costs and risks of the return are always at the Customer's expense. No returns will be accepted after 15 days from the date of delivery. No actual return will be accepted after 15 days from the date of acceptance of the return by the Seller. No actual return will be accepted if the following conditions are not met: - the reason for refusal must be indicated for each defective material; The Product must be returned in its original packaging, complete and in good condition; The Product shall not have suffered any degradation for any reason whatsoever, in particular during the course of the inspection, assembly or storage operations; The Customer must have made no changes to the hardware. Returned Products are accompanied by the return number to mention on the address of the package or on the accompanying delivery note. In the event of apparent defect or non-conformity of the delivered products, duly noted by iAUDIO STORE under the conditions provided above, the Customer may obtain the free replacement, or the refund of the products at the option of iAUDIO STORE, excluding Compensation or damages. The return of the Product does not dispense by the Client to pay the amount of the invoices at due date.
  1. Retention of title

All Products herein are sold with a retention of title clause expressly conditional upon the transfer of their ownership to the full payment of the principal and accessory price. Nevertheless, the retention of title clause does not preclude the transfer of risks (as previously stipulated) to the Client at the time of the actual delivery of the Products. The Client shall ensure that ownership is transferred to his benefit, that the goods (Goods) are well preserved, that the goods (Products) conform to the sales specifications and that they are identified. The Customer, until full payment, shall have the custody of the Goods (Products), shall not pledge them or for any other security, shall not mix them with goods of the same nature from other suppliers, shall To promptly notify iAUDIO STORE of any seizure or interference by third parties with the goods. In the event of cancellation of the order as a result of default or delay in payment, the Customer shall be obliged to return the goods (Products) received at his own expense. As such, the goods (Products) still in the Customer's possession are presumed to be the unpaid goods. In the event of a claim, the installments already paid shall remain vested in iAUDIO STORE by way of compensation. In the event that the Customer becomes a legal entity, iAUDIO STORE reserves the right to claim the goods in accordance with the legal regulations in force (Code de Commerce).
  1. The right of withdrawal - Methods of return in case of retraction

10.1- The right of withdrawal for Customers Consumer Physical Persons: In accordance with Article L.221-18 of the Consumer Code, the consumer has a period of 14 (fourteen) days of withdrawal to exercise his right of withdrawal. This period runs from the date when the Customer, or a third party other than the carrier and designated by him, takes physical possession of the property. For orders for several items delivered separately, the withdrawal period begins on the day on which the Customer, or a third party other than the carrier and designated by him, physically takes possession of the last property. The consumer informs iAUDIO STORE of his decision to retract by sending him, before the expiration of the period stipulated in article L.221-18, the form of retraction provided by iAUDIO STORE at the time of the confirmation of order and available on the site Or any other statement, unambiguous, expressing its will to retract. In order to facilitate the exercise of its right of withdrawal, the Client may connect to his customer account under "SAV" to fill in an online withdrawal form, or contact Customer Service at sav@ iaudiostore.com The Customer will then receive by e-mail an acknowledgment of receipt of his request for withdrawal. In the days following this contact, a return voucher will be sent to him by e-mail, to be imperatively attached to the returned product.

10.2- Restriction on right of withdrawalIn accordance with the article. L.221-18-8 of the Consumer Code, the right of withdrawal can not be exercised for contracts:
  • Supply of goods made according to the consumer's specifications or clearly personalized (in particular the cables assembled according to the Customer's needs and the iAUDIO LABS KITS)
  • The supply of goods liable to deteriorate or to perish rapidly;
  • Supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection (this information is provided on the product sheets concerned).
  • Providing audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
  • The supply of digital content not provided on a physical medium whose execution has begun after express prior agreement of the consumer and expressly renounces his right of withdrawal.
10.3- Return Policy: The Customer, the physical consumer, shall return or return the property to iAUDIO STORE without undue delay and no later than fourteen days after notification of its decision to withdraw in accordance with Article L. 221-18-3 of the Code Of consumption. The costs of returning goods are the responsibility of the Customer who freely chooses the mode of transport to return his Products to iAUDIO STORE.The Risk Transfer will be carried out upon receipt of the Product (s) in the warehouses of iAUDIO STORE after verification of their condition. Depending on the chosen mode of transport, the Customer is responsible for the packaging and packaging methods of the Products so that they can travel without risk of degradation. If the Customer uses his right of withdrawal, the return of the Product must be done in its original packaging and be accompanied by all accessories and notices if any. The returned product must also be in perfect condition. The consumer is responsible for any manipulations other than those necessary to establish the nature, characteristics and proper functioning of the property. Any return of Products, incomplete, damaged or broken will authorize the iAUDIO STORE to solicit from the Customer repair of its entire prejudice.The products must be returned to the following address:

iAUDIO STORE EURL – Service Après-Vente
2 ALLEE FRANCISCO DE GOYA N23
33270 FLOIRAC - FRANCE

  10.4- Refund:The refund of the price of the Products will be made within 14 days from the date of expression of the will to retract by the Customer. However, iAUDIO STORE may defer repayment until actual receipt of the goods or until the Customer has provided proof of shipment of the goods, whichever is the earlier. The refund will be made with the same payment method used on the initial order. The cost of return will be borne by the Customer.
  1. Legal Warranty and Contractual Warranty

11.1- Legal Guarantees of Customers as a Physical Person All the products presented on the Site are subject to the conditions of Legal Warranties resulting from articles L.217-4 to L217-12 of the Consumer Code or articles 1641 to 1649 of the Civil Code (whose guarantor is identified in article 1 of these General Conditions of Sale), namely:
  • Article L217-4 of the Consumer Code: "The seller is obliged to deliver a product in conformity with the contract and is liable for defects of conformity existing at the time of issue. It also answers to the defects of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to it by the contract or was carried out under its responsibility. "
  • Article L217-5 of the Consumer Code: "To be in conformity with the contract, the property must:
    1. Be suitable for the customary use of a similar good and, if applicable: to correspond to the description given by the seller and to possess the qualities which he has presented to the purchaser in the form of a sample or a model; Present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling.
    2. Or present the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted ".
  • Article L217-12 of the Consumer Code: "Action resulting from lack of conformity shall be prescribed by two years from the date of issue of the goods".
  • Article L217-9 of the Consumer Code: "In the event of non-conformity, the buyer chooses between repair and replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost manifestly disproportionate with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then obliged to proceed, except in impossibility, according to the modality not chosen by the buyer. "
  • Article L217-7: "Defects in conformity appearing within twenty-four months from the date of issue of the goods are presumed to exist at the time of issue, unless proven otherwise. For goods sold second-hand, this period is fixed at six months. "
The legal warranty of conformity applies irrespective of the commercial warranty that may have been granted. The consumer may decide to implement the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code:
  • Article 1641 of the Civil Code: "The seller shall be liable for the hidden defects of the thing sold which render it unfit for the use for which it is intended or which so diminish such use that the buyer does not, Would not have acquired, or would have given a lesser price if he had known them. "
  • Article 1648 of the Civil Code "The action resulting from the defects must be brought by the purchaser within two years from the discovery of the defect. "
  • Article 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice to return the item and to have the price refunded, or to keep the item and to obtain part of the price, as That it will be arbitrated by experts."
For workshop service, iAUDIO STORE's warranty covers parts and labor exclusively and does not cover any other damages. Workshop services are warranted by iAUDIO STORE for a period of one to three months from the date of availability mentioned in the notice of availability above (1.3) or the shipment of the equipment In return to the customer. This warranty applies only to the repetition of the same defect, not resulting from misuse and provided that the invoice for the last workshop intervention accompanies the appliance. Deoxidation is not guaranteed. If it succeeds it is invoiced, in case of failure only the costs of estimate remain the responsibility of the Client. 11.2- Contractual Guarantee: All the products sold on www.iaudiostore.fr are guaranteed one year return-workshop to the address indicated in paragraph 10.2 Some manufacturers take directly the guarantee and must therefore be contacted DIRECTLY (coordinates provided during the Request to return to our site). Some products require the end customer to return to the manufacturer a warranty card present in the packaging of the products. The commercial warranty offered by iAUDIO STORE is subject to the condition that this warranty card be returned to the manufacturer within the period indicated on the warranty card after receipt of the goods. Any warranty exceeding 1 year and proposed by the manufacturer is taken over directly by the manufacturer. Depending on the products and the date of purchase, repair will be carried out either by iAUDIO STORE or by the manufacturer directly. For all products sold on our site, the warranty conditions of the manufacturers supplied with the products are applicable within the framework of the present guarantees. 11.2.1- For Customers who are physical consumers: In accordance with article L217-16 of the Consumer Code, any period of immobilisation of at least seven days due to the repair of the product covered by the guarantee is added to The duration of the guarantee originally granted. The warranty does not cover damages resulting from accidents, misuse or assembly (eg twisted motherboard pins), negligence or noticeable change in appearance (any product returned with the serial number label May be placed outside the warranty). Any equipment that has even slight traces of shock or overheating will lose all rights to the warranty. These operations involve the sole responsibility of the user and may entail risks for the safety of the goods and persons. Pursuant to Order 2005-136 of 17 February 2005 and Article R217-4 of the Consumer Code, the provisions of these provisions shall not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all Consequences of the hidden defects of the thing sold or the service rendered. This clause applies only in the event of complete payment of the order. 11.2.2- For Professional Clients: As Clients are professionals, they are deemed to have received all technical information relating to the Products, their design and their destination. They are also deemed to check the Products upon receipt. Consequently, the liability of iAUDIO STORE can under no circumstances be engaged or even sought in the event of apparent defects, use of the Products not in conformity with their destination. Warranty and / or damage caused by natural wear and tear, negligence, improper storage, misuse, faulty installation, faulty installation, defects and / or damage caused by Modification of the product not authorized by iAUDIO STORE, carried out by the Customer or a third party. Given the specificity of the technical equipment, iAUDIO STORE can not be held liable for any damage to hardware, software or computer data, whatever the medium. This exclusion also applies to all direct or indirect consequences suffered by the Customer as a result of the damage caused to said computer equipment. In the case of reasoned claims, irrespective of their mode or nature, iAUDIO STORE's liability is limited to the replacement or repair of defective Products to the exclusion of any other form of compensation. In any event, iAUDIO STORE's overall liability is limited and may not exceed the amount of the payment received from the Customer for the Supplied Products that are the subject of a claim and / or litigation. In no case shall the claims justify the total rejection of the Products delivered or the partial or total blocking of the payments of the invoices or any compensation and withholding. 11.3- Implementation of the guarantees: For any request to return a product within the framework of the legal guarantee and / or contractual guarantees, the Client must imperatively:
  • Contact iAUDIO STORE via the Site (Client account) or by E-mail. IAUDIO STORE will then decide whether or not to take charge of the warranty and will inform the Customer of the processing of the warranty.
  • Return, after written agreement of iAUDIO STORE and obtaining a return number, the product in its original packaging and in an overpack allowing maximum protection of the item. (Carton, pallet ...) The Customer shall be free from the recovery or even the purchase of a compliant container. The return number provided by iAUDIO STORE must be written legibly on the package. IAUDIO STORE shall not be obliged to provide this package to the Customer or to pay for the purchase.
In the case of requests for reimbursement of the price of the Product, this one can intervene only after appraisal of the product and written agreement of iAUDIO STORE, within 30 (thirty) days of receipt of the product. Products returned by carrier without physical protection or badly protected will not be able to benefit from the guarantee, in the same way as the products damaged, worn or soiled. The Customer must take care to protect and ensure the product (s) returned during transport. It is the customer's responsibility to keep the packaging and accessories supplied with the product and any labels affixed to the product or its packaging and which are necessary to benefit from the guarantee offered. Any necessary backup of data must be carried out by the Customer prior to the return of the material. IAUDIO STORE does not guarantee the data contained in the equipment or its recovery. IAUDIO STORE can not be held responsible for any loss of data on a hard disk or media. 11.4- Additional provisions: iAUDIO STORE is not the producer of all the products presented, within the meaning of Act No. 98-389 of 19 May 1998 relating to liability for defective products. Given the manufacturing methods of LCD screens, pixel defects are often inevitable. They constitute manufacturing defects only if they differ from the specifications and tolerances announced by the manufacturer. Any intervention by iAUDIO STORE beyond the first year of warranty is at its discretion. In the event that iAUDIO STORE assumes coverage of the guarantee, beyond the first year, you will be charged for transport and intervention costs, having previously informed you of the precise and detailed amount of this intervention. In case of return of functional equipment, a fixed base of assumption and diagnosis is invoiced to the Customer at the price of 29.99€ Taxes included. The Customer is therefore requested to check before returning that his problem is not the cause of a bad installation or configuration, or due to a software or hardware incompatibility. In case an additional intervention is necessary (assembly, system installation, additional tests, ...), a quote will be established on the hourly basis of 49.90€ taxes included.
  1. Customer service

For any information or question, iAUDIO STORE can be reached:
  • By e-mail at the following address: info@iaudiostore.com
  • In a letter sent to: iAUDIO STORE – 2 Allée Francisco de Goya N.23 – 33270 FLOIRAC – France
  • By Chat
 
  1. Intellectual property

All elements of the Site www.iaudiostore.fr, such as texts, images, visual or audio documents, programs, software and other technologies and underlying developments, are protected, under copyright, as well as Intellectual property for the entire world. Any total or partial reproduction, modification or use of the marks, illustrations or images is strictly prohibited unless expressly agreed by iAUDIO STORE. Any Client who has a personal website and, more generally, any third party who wishes to place on his site a simple link directly to the homepage of the site, is authorized to do so on condition that he has obtained The express agreement of iAUDIO STORE. This agreement shall in no way constitute an implicit agreement of affiliation.
  1. Responsibility - Force Majeure

The liability of iAUDIO STORE can not be incurred in the event of non-performance or improper performance of the contract due either to the facts attributable to the Customer or to the insurmountable and unforeseeable facts of a third party to the Contract or to force majeure. IAUDIO STORE shall not be liable for any inconvenience or damage inherent in the use of the Internet, including breach of service, external intrusion or the presence of computer viruses or any act known as force majeure. IAUDIO STORE can not be held responsible for the consequences of any events beyond its control, in particular cases of force majeure, which tend to hinder, delay or prevent the taking of online orders. Except as otherwise provided for by law and subject to the provisions of:
  • IAUDIO STORE has only an obligation of means to its Customer vis-à-vis its Client, in particular as regards access to the various pages of the Site, the order process, the delivery or any services subsequent to the delivery.
  • The liability of iAUDIO STORE is limited to direct and foreseeable damages;
  • The liability of iAUDIO STORE can not be incurred for any intangible or tangible damage which could result from a misuse of the products marketed on its Site;
  • IAUDIO STORE shall not be liable for any inconvenience or direct or indirect damage suffered by the Customer's hardware, software or data, whatever the medium or for the consequences of direct or indirect damage to equipment , Software and computer data.
When the Client is a professional, the liability of iAUDIO STORE is limited under the conditions of article 11.2 above.
  1. Privacy Policy

IAUDIO STORE has created an electronic file that records the personal data provided by the Customer when entering the order for the purposes of:
  • Manage, monitor and deliver the order in optimal conditions;
  • Strengthen and personalize commercial communication, in particular by sending "newsletters";
  • Offer to the Customer customized offers of products analogous and / or related to those already ordered by him; Upon entering the order, the Customer may choose to receive the Newsletters and the customized offers offered by iAUDIO STORE.
The collection of this data is intended to manage and follow the Customer's order, to reinforce the services offered to the Customer and to better meet its expectations. In no event will this data be transferred outside the company iAUDIO STORE outside the scope defined in these Terms and Conditions. This database was the subject of a declaration, in accordance with the Law "Informatique et Libertés" n ° 78-17 of 6 January 1978 amended by Law n ° 2004-801 of 6 August 2004. Furthermore, for To satisfy the tax and legal obligations, a paper and computerized copy of each invoice will be kept for 10 years by iAUDIO STORE. In accordance with the law "Informatique et Libertés" referred to above, the Client has at all times an individual right to access, modify, correct and delete data concerning him. He may exercise this right by sending an e-mail from the "contact" section of the Site. The Customer may also, for legitimate reasons, oppose the processing of data concerning him. IAUDIO STORE undertakes to respect the confidentiality of the personal data communicated by the Customer and to treat them in compliance with the law "Informatique et Libertés".
  1. Indivisibility

If one or more stipulations of these General Conditions of Sale are to be declared null and void, this invalidity will have no effect on the other stipulations which will remain valid and will continue to apply.
  1. Applicable Law and Jurisdiction

The contractual information is presented in French and the products offered for sale comply with French regulations. If necessary, it is the foreign customer's responsibility to check with the local authorities the possibilities of using the product he plans to order. IAUDIO STORE can not be held liable for non-compliance with the regulations of a foreign country. These general conditions of sale are subject to French law. Any dispute concerning the interpretation and / or the execution thereof shall be the responsibility of the competent French courts. For professional clients, all disputes relating to the formation, execution and termination of contractual obligations between the parties which can not be settled amicably are subject to the jurisdiction of the Tribunal de Commerce of Bordeaux, France The headquarters of iAUDIO STORE.

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